• For more information about Apple products or assistance making an Apple purchase, please contact us at 800-800-2775, Monday-Friday 8:00 a.m. to 5:00 p.m. Central Standard Time..
  • To check the status of an order, log in to the Apple Store for Education Institution ecommerce.apple.com Opens in a new window and sign in. Select Order Status on the home page.
  • To make changes to an unshipped order, contact us at educationsupport@apple.com. Note that changes cannot be made to Configure-to-Order (CTO) products, or to orders which are "preparing for shipment" or "in process."
  • To make changes to your Apple purchasing account, such as updating an address or phone number, please contact eaccountteam@apple.com.
  • For assistance with access or usage of the Apple Online Store for Education, please contact the support team at 800-800-2775, Monday-Friday 8:00 a.m. to 5:00 p.m. Central Standard Time.
  • To change your role, please contact your Apple Education Sales Representative.
  • For questions regarding our Apple School Manager program (ASM), including Apps and Books, please visit https://www.apple.com/education/it/ Opens in a new window.
  • For questions regarding invoice reprint or download issues, please contact AMR_ARrequest@apple.com.
  • For more information on electronic invoicing, please contact AMR_Apple_Invoice@apple.com.