 MySupply

Q: What is MySupply?

• MySupply is a secure way to access account specific data and information related to weekly Shipment Plans and transactional reporting. MySupply provides the ability for you to view data online or to download the data to an excel file for your use; replacing many of the email attachments that you've previously received from your account manager.

Q: How do I get access to MySupply?

• Access to MySupply is by invitation only. Please contact your Account Manager if you or someone within your organisation would like to request access to MySupply.

Q: What should I do if I get an "Oops" message or encounter problems while trying to access MySupply?

• If an "Oops" message is encountered, or you cannot view the portal, try clearing your browser's cache and re-entering the portal. If clearing your browser’s cache still brings you to an "Oops" message or error, we may be updating our systems and will be back live shortly. You may also Contact Us for assistance.

Q: Where can I find and download my Shipment Plan?

• Once you log in to MySupply, click on the Shipment Plan tab. Enter the criteria that you wish to view and hit Search. Information matching the criteria entered will display. The Search Again option on the far right will bring you back to the Shipment Plan search criteria for additional searches. To download a report, hit the green Download button at the bottom right.

Q: Where can I find and download my transactional reports?

• Once you log in to MySupply, click on the My Reports tab. Enter the criteria that you wish to view and hit Search. Information matching the criteria entered will display. To refine the list, you can use the Search box above the File Name. Click on the blue hyperlink for the specific report that you wish to view. The Search Again option on the far right will bring you back to the My Reports search criteria for additional searches. To download a report, hit the green Download button at the bottom right.

Q: How can I manage my subscriptions for email notifications?

• Once you log in to MySupply, click on the My Subscriptions tab to view the reports available to your account. On the far right, there is an Email Notification Subscription status column. If you select ON, you will receive email notifications when a new version of that report is available to you. If you select OFF, you will not receive email notifications when updates are posted. To access the latest reports with out notification emails, simply log in to MySupply at your convienience to view available information.

Q: What do I do if I encounter problems while trying to download reports?

• If you encounter problems when trying to download available reports in MySupply, try clearing your browser's cache and re-entering the portal. You may also Contact Us for assistance.

Q: How do I contact my Account Manager?

• If you have questions or concerns with the data provided, please refer to the Contact Us link at the bottom of the page for information on how to reach your Account Manager or the GFSS team.

Q: How do I cancel access to MySupply if I no longer require the information?

• If you no longer require this information, please contact your company's Apple Partner Administrator or Apple Account Manager. They will assist in removing access as required to support your business.

Q: What is meant by the "Fiscal Week" and "Week Ending" references in MySupply?

• The reference to fiscal week refers to Apple's fiscal week: Saturday to Saturday. Week ending will always reflect a Saturday date.