 MySupply

Q: What is MySupply?

• MySupply is a secure way to access account specific data and information related to weekly Shipment Plans and transactional reporting. MySupply provides the ability for you to view data online or to download the data to an excel file for your use; replacing many of the emails attachments you've previously received from your account manager.

Q: How do I get access to MySupply?

• Access to MySupply is by invitation only. Please contact your Account Manager if you or someone with in your organization would like to request access to MySupply.

Q: What should I do if I get an "Oops" message or encounter problems while trying to access MySupply?

• If an “Oops” message is encountered, or you cannot view the portal, try clearing your browser’s cache and re-entering the portal. If clearing your browser’s cache still brings you to an “Oops” message or error, we may be updating our systems and will be back live shortly. You may also Contact Us for assistance.

Q: Where can I find and download my Shipment Plan?

• Once you log into MySupply, click on the Shipment Plan tab. Enter the criteria you wish to view and hit Search. Information matching the criteria entered will display. The Search Again option on the far right, will bring you back to the Shipment Plan search criteria for additional searches. To download a report, hit the green Download button at the bottom right.

Q: Where can I find and download my transactional reports?

• Once you log into MySupply, click on the My Reports tab. Enter the criteria you wish to view and hit Search. Information matching the criteria entered will display. To refine the list, you can use the Search box above the File Name. Click on the blue hyperlink for the specific report you wish to view. The Search Again option on the far right, will bring you back to the My Reports search criteria for additional searches. To download a report, hit the green Download button at the bottom right.

Q: How can I manage my subscriptions for email notifications?

• Once you log into MySupply, click on the My Subscriptions tab to view the reports available to your account . On the far right, there is an Email Notification Subscription status column. If you select ON, you will receive email notifications when a new version of that report is available to you. If you select OFF, you will not receive email notifications when updates are posted. To access the latest reports with out notification emails, simply log in to MySupply at your convienience to view available information.

Q: What do I do if I encounter problems while trying to download reports?

• If you encounter problems when trying to download available reports in MySupply, try clearing your browser’s cache and re-entering the portal. You may also Contact Us for assistance.

Q: How do I contact my Account Manager?

• If you have questions or concerns with the data provided, please refer to the Contact Us link at the bottom of the page for information on how to reach your Account Manager or the GFSS team.

Q: How do I cancel access to MySupply if I no longer require the information?

• If you no longer require this information, please contact your company's Apple Partner Administrator or Apple Account Manager. They will assist in removing access as required to support your business.

Q: What is meant by the "Fiscal Week" and "Week Ending" references in MySupply?

• The reference to fiscal week refers to Apple's fiscal week: Saturday to Saturday. Week ending will always reflect a Saturday date.

Q: What is Credit Status?

• The credit status provides an indicative projected funds required to support your shipment plan. It will also provide a drill down list of the shipment that are on Credit hold for your needed actions. Credit status is updated once a day. The information can only be viewed online.

Q: How do I get access to Credit Status?

• Access to Credit Status is by invitation and is only open to certain countries by phases. Please contact your Account Manager if you or someone with in your organization would like to request access to the Credit Status report.

Q: What should I do if I get an "Oops" message or encounter problems while trying to access Credit Status?

• If an “Oops” message is encountered, or you cannot view the portal, try clearing your browser’s cache and re-entering the portal. If clearing your browser’s cache still brings you to an “Oops” message or error, we may be updating our systems and will be back live shortly. You may also Contact Us for assistance.

Q: Where can I find my Credit Status?

• Once you log into MySupply, click on the Credit Status tab. Enter the criteria you wish to view and hit Search. Information matching the criteria entered will display.

Q: Can I download my Credit Status?

• The Credit Status report does not have a download function.

Q: Is the Credit Status report updated with my latest remittance?

• The Credit Status report is updated only once a day.

Q: Will changes on the Credit Status report be updated real time?

• The Credit Status report is updated only once a day.

Q: How do I cancel access to Credit Status report if I no longer require the information?

• If you no longer require this information, please contact your company's Apple Partner Administrator or Apple Account Manager. They will assist in removing access as required to support your business.

Q: What is Credit Status detail?

• Credit Status detail provides you a drill down by LOB and displays the DNs on credit block by amount and quantity as well as the balance of the shipment plan not shipped. Clicking the DNs on credit block quantity will further provide a drill down on the details on the DNs currently on credit hold.

Q: When is the data refresh timing? When is the refresh data made available? How will I know if the data is refreshed?

• Data are only refreshed every morning.

Q: Will our payment be reflected on the Credit Module of My Supply once it is posted?

• Payment will only be posted and captured if proper PA assigned is quoted on remittance to faciliate EBS (Electronic Bank System) posting in time to be refreshed on My Supply.

Q: Definition of terms in Credit Reports?

• CW Invoices Due - Expected incoming funds in settlement of current week due invoices.
• Sales Value - Includes all Sales Orders after Credit released and Open DNs pending billing.
• Open CSL (Qty) - Quantity reserved with supply pending for DN creation.
• Open CSL (Value) - Estimated amount against quantity reserved with supply pending for DN creation.
• CW Balance Shipment Plan Quantity - Quantity of Current week projected Shipment Plan that has not been executed.
• CW Balance Shipment Plan Value - Estimated amount of Current week projected Shipment Plan that has not been executed.
• CW Projected Funds Required - Estimated funds required for CW shipment plan
• CW 1 Shipment Plan Quantity - Quantity of CW 1 Shipment Plan.
• CW 1 Shipment Plan Value - Estimated amount of CW 1 Shipment Plan.
• CW 1 Projected Funds Required - Estimated funds required for CW 1 shipment plan
• CW 1 Due Amount - Projected Invoice Due amount in CW 1.
• CW 2 Shipment Plan Quantity - Quantity of CW 2 Shipment Plan.
• CW 2 Shipment Plan Value - Estimated amount of CW 2 Shipment Plan.
• CW 2 Due Amount - Projected Invoice Due amount in CW 2.
• CW 2 Projected Funds Required - Estimated funds required for CW 2 shipment plan.
• Credit Status - There are 3 status: Funds Sufficient in CW, Funds Insufficient in CW 1 and Funds Insufficient in CW.
• RO Segment - Type of Route-to-market.
• LOB - Product Family.
• DN's on Credit Hold (Qty) - DNs on credit block.
• DN's on Credit Hold (Value) - DNs on credit block in currency value.

Q: Which team do we engage if there are enquiry/clarification on the credit gap or credit availability matters?

• On Credit Module relating to payment, AR, credit info, Partners may reach out to the respective countiries AR analyst.