The Apple Store lets you search by product. Typing the first few letters of the desired product name produces a list of matching product options. You may also perform a wildcard search by typing an asterisk and the first few characters of a search item followed by an asterisk (example: *MacBook*). Search will return any products that find a match within the Part Number, Product Name or Product Description fields.

Proposals

A proposal is a document that contains suggested products for purchase. To create and send a proposal to an authorized Purchaser via email, perform the following:

  1. Add items to your Cart. Enter the quantity required and select the "Add to Cart" button at the bottom of the page. You can also add an item to the Cart from the product details page by selecting the "Add to Cart" button.
  2. Review your Cart then select "Send Proposal" at the bottom right corner.
  3. Complete the Proposer information. Ensure that the Proposer's name and phone number are correct, then enter the Purchaser's email address - this is who will receive the proposal. You can add multiple email addresses separated by a comma. Add any comments you wish the Purchaser to see.
  4. Select the "Submit" button. The store will generate a unique Proposal ID, which you and others may use to search for the proposal or as a reference for your records.
  5. If you decide not to submit the proposal, you can create a template and save the information for a future proposal.
  6. To see your proposals, select Proposal from Homepage Menu. This will display all proposals created for your company.
    1. From the Proposals page, Proposers may:
      1. Search by Proposal Number, Creation Date, Proposer Name, or Proposal Status
      2. Delete proposals (only those created by you)
      3. View details of existing proposals
      4. Edit proposals (only those created by you)
    2. From the Proposals page, Purchasers may:
      1. Search by Proposal Number, Creation Date, Proposer Name, or Proposal Status
      2. Delete proposals (any for your company)
      3. View details of existing proposals
      4. Edit proposals (any for your company).
  7. Purchasers may convert a proposal to an order by first selecting a proposal and then selecting "Convert to Order" at the bottom right corner of the screen.

Saved Order Templates

A Saved Order Template is a way to save your frequently ordered products for quick access. To create a saved order template:

  1. Add items to your Cart.
  2. In the bottom right corner of the Cart page, select "Create Template."
  3. Enter the saved order template name then select "Save Template."
  4. The store generates a unique Template ID, which you and others may use to search for the saved order template or as a reference for your records.
  5. To see a list of your saved order templates and access them for creating proposals or orders, select "View All Templates" at the bottom right of the screen, or select "Saved Templates" on the homepage.

Saved Carts

Any user can create a Saved Cart on the Public Store and share it with other users via email. If emailed to a Purchaser, the Saved Cart can be retrieved and submitted as an order.

  1. Add items to your Cart.
  2. In the bottom right hand corner of the Cart page, select "Create Saved Cart".
  3. Enter requested contact information and Purchaser email address(es). Complete all the fields and select "Send".
  4. Purchasers can retrieve a Saved Cart by selecting the "Saved Cart" link on the homepage and searching using the 10 digit Saved Cart number which is contained in the Saved Cart email they received. This can then be converted to an order by selecting "Add items to Cart", followed by "Checkout".

Order by Part Number

If you would like to quickly create a Cart and already know the part numbers to add, perform the following:

  1. Select "Order by Part Number" from the Homepage.
  2. Enter individual part numbers in the rows provided. You may enter whole or partial part numbers (four characters or more), or enter in the first few characters followed by an asterisk to do a wildcard search. (Example: MA123/AA, MA12, or MA*.) If you require additional rows, select "Add 5 more rows" at the bottom of the page.
  3. Multiple part numbers and quantities can be added. Use a comma or line break in-between each part number and quantity. Note: A maximum of 20 products can be added. Configurable products cannot be added to cart directly.
  4. Once you are finished entering part numbers, select "Add to Cart" to proceed to the Cart page.

Mass Order Request

If you would like to submit multiple orders at once, select Mass Order Request from the Homepage, complete the template provided online and upload the completed template to submit your request for order creation.

When approving orders for creation, please be sure to review and validate the preview orders to ensure you agree with how orders were processed and will be submitted once you approve.

When reviewing your Mass Order Request after submission, you will see one of the following statuses assigned. Here is an explanation of each status:

  • Pending:
    Your request has been submitted and is in process with Apple.

  • In Process:
    Your request has been submitted and the template entries are being validated.

  • Review or Re-Review Required:
    All items on the upload file you submitted were not successfully validated. We've identified an item(s) requiring your review and input. You will receive email notification if review is required.

  • Approval or Re-Approval Required:
    All items on the upload file have been successfully validated. The request to create orders now requires your approval. You will receive email notification if approval is required.

  • Approved:
    You have approved your request for order creation. Apple is in the process of creating orders based on your request.

  • Completed:
    Orders have been created based on your approved Mass Order Upload template. You will receive email notification.

  • Cancelled:
    Your Mass Order Upload request has been cancelled and is no longer being processed.

Order Status

When reviewing an order, you may see one of the statuses below. Here is an explanation of each status:

  • Order Received
    We have received your order.

  • Processing Order
    Your order has been received and is now being processed.

  • Replaced with New Product
    After you placed your order, we released a new version of the product. Since it hasn't shipped yet, we've automatically upgraded your order.

  • Under Review
    Your order is on hold while your payment is being processed.

  • Sent to Manufacturing
    We're building your system according to your custom specifications.

  • Action Required
    We need more information to complete your order. Please contact us to provide the details required.

  • Preparing Shipment
    We are preparing to ship your order to you, and we will notify you by email when it ships. We are not able to change or cancel your order at this time.

  • Partially Shipped
    Part of your order has left our warehouse. The rest of your order will ship as soon as it's ready.

  • Shipped
    We have shipped your order to you. If you haven't received it yet, you can track your shipment from the order status page.

  • Electronically Delivered
    Your software download or activation key has been delivered. Check your confirmation email for more information about how to use your product.

  • Complete
    All the items in your order have been fulfilled.

  • Cancelled
    Your order has been canceled. We invite you to place a new order on the Apple Store.

Invoices

Use the new Invoices feature to search, view or reprint duplicate invoices available on your account.

Bundles

In some cases, Apple will bundle products for customer convenience. Bundled items ship together under a bundle part number, and the product price is referenced at the bundle part number level.

Check Out

Only Purchasers have the access to complete a purchase or submit and approve Mass Order Upload template. To purchase items you've added to your Cart, perform the following:

  1. Select the Cart icon in the upper-right corner to review items in your cart
  2. Select "Check Out."
  3. Select your shipping address.
  4. Select Payment Type.
    GB’s note: The payment type is a list of radio buttons. Selecting one of these buttons is required to open additional fields such as the Credit Card number which then appear in the Payment Details field to the right of the radio buttons.
  5. Enter your PO reference.
  6. Review your order information on the "Verify Your Order" page, make sure it's correct, and select "Order."
  7. The Order Summary page provides you with a summary of your order, including your Order Number. You can download a PDF copy of your Order Summary from this page. Apple will send you an Order Acknowledgment email once your order has been processed.
  8. To see your order status, select "Order Status" on the home page. From here you can review your orders, check order status, download a PDF copy of your invoice, and track deliveries. You can also view a summary of the orders you've placed in the last eight months.

Track Shipments

You can view tracking information by signing in to the Apple Store and selecting "Order Status" from the Homepage. If you ordered multiple items, you will find links to the tracking information for each line item that has been shipped.

Select the tracking number to view the status of your package. Tracking information may not be immediately available. Please note that some carriers may not provide tracking information.

Expedited Shipping

Expedited shipping is available to U.S. and Canadian customers where supported. If expedited shipping applies to your order, the shipping method options will be displayed on the cart page for selection, if desired. Additional charges will apply.

Funding Deadline Date

If you're placing an order that has to be invoiced by a specific date for funding to be obtained, please enter that date in the Funding Deadline Date (FDD) field provided on the checkout page. While no guarantees can be made, Apple will make every effort to meet your requested funding deadline date.

Recommended Systems

  • A Recommended System is a product or combination of products recommended by Apple or your organization's Store Administrator, and tailored to your organization's specific needs.
  • If Recommended Systems have been set up for your account, you will see them on your home page under the title "Recommended For You".
  • To add a Recommended System to your Cart, select "Buy Now", or alternatively select the image or description. This takes you to the "Recommended System Details" page. Select the products you wish to order and select "Add to Cart". This will direct you to "Your Cart". Enter the quantity required.
  • The home page shows up to six Recommended Systems. Additional Recommended Systems can be viewed by selecting the "View All" link. Selecting on any individual Recommended System will take you the "Recommended System Details" page.
  • Recommended System Details" shows the title, validity dates, and description of the Recommended System.
  • A Recommended System may be either "locked" or "unlocked". Locked Recommended Systems cannot be altered and will be added to the cart as a group or bundle. Unlocked Recommended Systems can be added to the cart as a group or individual products can be chosen and added.
  • Recommended Systems can be created by an Apple Administrator. They can also be created by your organization's Store Administrator, which is a role for a person from your company / school who has access to create Recommended Systems that are unique to your Apple Store. This role carries specific responsibilities and should be discussed with your Apple Sales or Support contact, who will advise you how to set up a Store Administrator for your company / school.

Quotations

To request a sales quote, please refer to the Contact Us link at the bottom of this page to contact your regional Apple Sales team. Sales Quotes will be sent to you via email. If you have a Purchaser role, you will see your quote when it is published to the Apple Online Store, where you can view and convert the quote directly to an order. You may search for a specific quote in the Quotes from Apple option from the dropdown menu.

Request a Return

To request return of a product online, you have two options:

  1. You can request a return by selecting on the Request Returns link on the homepage.
  2. Complete the request form presented there with the required information and submit to Apple.

Alternatively, you can request a return when viewing a specific order via Order Status

  1. Select the Order Status link on the home page, enter your order number or PO number.
  2. Select the products you need to return and follow the steps.

You will receive an email confirmation of your submitted request and an RMA Report email once your request has been reviewed by Apple.

Return Request Status

When reviewing a return request, you may see one of the statuses below. Here is an explanation of each status:

  • In Process
    Your return request has been submitted and is being processed by Apple

  • Cancelled
    Your return request has been cancelled

  • Rejected
    Your return request was rejected because it was missing required information or does not meet Apple's return policy. The RMA Report email you receive will detail the specific reason(s) for rejection.

  • Completed
    Your return request has been reviewed and processed by Apple. Please refer to your RMA Report email for further details

When reviewing an RMA (Return Material Authorization), you may see one of the statuses below. Here is an explanation of each status:

  • Open
    Your RMA has been created, but no product has been received by Apple against this return to date.

  • Cancelled
    Your RMA has been cancelled. If you still need to return product to Apple, please submit a new request.

  • Partially Completed
    Some items on your RMA have been received by Apple. Other items on the RMA remain open.

  • Completed
    All items on your RMA have been received by Apple.