If you have questions about store functionality, including how to create proposals, templates, and orders please see Navigating the Store.

General

What is an Apple Custom Store?

The Apple Custom Store is an online store with a specialized selection of Apple and third-party products for our Business Customers to purchase products for business use.


Who can place orders on Apple Custom Stores?

Business Customers with a valid contract may use the store.
There are three types of registered IDs: Proposer, Purchaser, and Indirect Proposer*.

  • A Proposer may generate an order proposal, but may not purchase.
  • A Purchaser may generate an order proposal, and is also granted the ability to execute a purchase.
  • An Indirect Proposer may generate an order proposal to a Distributor.

    • *Please note not all roles are available in all regions.


What should I do if I get an “Oops” message or encounter problems while trying to view the store?

  • If an “Oops” message is encountered, or you cannot view a product while browsing the store, try clearing your browser’s cache and re-entering the store.
  • If clearing your browser’s cache still brings you to an “Oops” message or error, we may be updating our systems or products and will be back live shortly.
  • You may also Contact Us for assistance.

Templates & Proposals

For information on how to create Templates and Proposals, please see Navigating the Store

How long do my Proposals stay on the store?

Proposals remain available on the store for 240 days (8 months).


How long do my Templates stay on the store?

Templates remain on the store indefinitely, so long as they are not deleted by the user.


How can I view Proposals or Templates?

To view Proposals or Templates, simply click the “Proposals” or “Templates” link on the Homepage of the store.


Can I add more than one Proposal to a cart?

No. Only one Proposal may be added to a cart at a time, and in order to convert a Proposal to an order, your cart must be empty. However, you may edit your cart once a Proposal has been added.


Can I add the contents of more than one Template to a cart?

Yes. You may add products from one or more Templates to build a cart; once added, you may create a new Proposal, Template, or order.


Products & Pricing

What products will appear on my store?

Partners will be able to view or purchase products from the Apple Store for Business based on their current contract with Apple.


Why can't I see certain products on my store?

Only products that a partner is authorised to purchase, per their customer contract, will be visible on the store.


What happens when a product reaches End of Life?

Products that reach End of Life are no longer available for purchase.


What happens when a product I have saved in a Template reaches End of Life?

When items from a Template are added to the cart, any products that have reached End of Life will show as no longer available in the cart. You may select an alternative product and save as a new Template or update the existing Template.


Why do I have to order certain products in specific quantities?

You may be required to order some products in specific quantities to optimize delivery efficiency.


What pricing will appear?

Pricing on the Apple Store for Business is based on each partner’s individual contract with Apple.


What happens if the price of an item in my Proposal changes?

If you have placed an item in a Proposal, and the price of that item changes before the Proposal is converted into an order, the updated price is shown the next time you log in, view the proposal, and add the item to your cart. You will not receive a specific notification that any prices have changed.


How can I check the status of an order?

To check the status of an order, click the “Order Status” link on your Homepage. You can search by order number, PO number, or creation date.


Orders & Shipping

Can I cancel or change an order for a Configure-to-Order (CTO) product once the order has been placed?

Once a CTO product has been ordered, you may not cancel or change the order.


How can I indicate which address to which I would like my order to be shipped?

During the checkout process, you will see a drop-down menu labeled “Ship To,” which you can use to select an authorised shipping option.


Can I expedite the shipping on my order?

Expedited shipping is available to U.S. and Canadian customers where supported. If expedited shipping applies to your order, the shipping method options will be displayed on the cart page for selection, if desired. Additional charges will apply.


How does Apple safeguard my personal information?

For information regarding how Apple protects customer privacy, please read the Apple Customer Privacy Policy.