The Apple Store for Resellers lets you search by product. Typing the first few letters of the desired product name will produce a list of matching product options. You may also perform a wildcard search, which will return any products with a match within the Part Number, Product Name or Product Description fields.

Express Checkout

Express Checkout allows Purchasers to bypass the "Basket" and "Verify Order" steps and go directly to "Checkout" for quicker order placement.

  • Express Checkout can be toggled for any of the buying experiences independent of others.
  • Express Checkout preferences will be saved for the user logged in to the store. You do not need to reset your preferences each time.

To opt in and out of Express Checkout:

  1. Select "Preference Settings" from the Homepage Menu.
  2. Toggle on or off "Express Checkout" for specific store pages.
  3. "Reset" sets all toggles back to their original state.
  4. "Save" your preferences.
  5. Settings will be retained until you update and save new preferences.

Proposals

A proposal is a document that contains suggested products for purchase. To create and send a proposal to an authorised Purchaser by email, complete the following steps:

  1. Add items to your basket. Enter the quantity required and click the "Add to Basket" button in the top right-hand corner of the page. You can also add an item to your basket from the product details page by clicking the "Add to Basket" button.
  2. Review your basket then click "Send Proposal" in the top right-hand corner.
  3. Complete the Proposer information. Ensure the Proposer's name and phone number are correct, then enter the Purchaser's email address. This is the person who will receive the proposal. You can add multiple email addresses separated by a comma. Add any comments you want the Purchaser to see.
  4. Click the "Submit" button. The store will generate a unique Proposal ID, which you and others can use to search for the proposal or keep as a reference for your records.

If you decide not to submit the proposal, you can create a template and save the information for a future proposal.

To see your proposals, select Proposal from Homepage Menu. This will display all proposals that have been created for your company.

From the Proposals page, Proposers may:

  • Search by Proposal Number, Creation Date, Proposer Name or Proposal Status
  • Delete proposals (only those created by you)
  • View details of existing proposals
  • Edit proposals (only those created by you)

From the Proposals page, Purchasers may:

  • Search by Proposal Number, Creation Date, Proposer Name or Proposal Status
  • Delete proposals (any for your company)
  • View details of existing proposals
  • Edit proposals (any for your company). Purchasers may convert a proposal to an order by selecting a proposal and then clicking "Convert to Order" in the top right-hand corner of the screen.

Saved Order Templates

A template is a way to save your frequently ordered products for quick access. To create a template:

  1. Add items to your basket.
  2. In the top right-hand corner of the Basket page, select "Create Template".
  3. Enter the template name then select "Save Template".
  4. The store generates a unique Template ID, which you and others can use to search for the template or keep as a reference for your records.
  5. To see a list of your templates and access them for creating proposals or orders, select "View Saved Order Templates" in the Homepage Menu.

Order by Part Number

If you would like to quickly create a basket and already know the part numbers to add, do the following:

  1. Select "Order by Part Number" from the Homepage Menu.
  2. Enter individual part numbers in the rows provided. You may enter whole or partial part numbers (four characters or more), or enter the first few characters followed by an asterisk to do a wildcard search. (Example: MA123/AA, MA12 or MA*.) If you require additional rows, click "Add five more rows" at the bottom of the page.
  3. Multiple part numbers and quantities can be added. Use a comma or line break between each part number and quantity. Please note: A maximum of products can be added. Configurable products cannot be added to basket directly.
  4. After you've finished entering part numbers, click "Add to Basket" to proceed to the Basket page.

Mass Order Request

If you would like to submit multiple orders at once, select Mass Order Request from the Homepage Menu. complete the template provided online and upload the completed template to submit your request for order creation.

When approving orders for creation, please make sure you review and validate the preview orders to ensure you agree with how orders were processed and how they will be submitted once they're approved.

When reviewing your Mass Order Request after submission, you will see one of the following statuses assigned. Here is an explanation of each status:

  • Pending:
    Your request has been submitted and is in progress with Apple.

  • Credit Request Pending:
    Your request has been submitted and the template entries are being validated.

  • Review or Re-Review Required:
    Not all items in the file you uploaded and submitted were successfully validated. We've identified an item (or items) requiring your review and input. You will receive an email notification if a review is required.

  • Approval or Re-Approval Required:
    All items in the file you uploaded have been successfully validated. The request to create orders now requires your approval. You will receive an email notification if approval is required.

  • Approved:
    You have approved your request for order creation. Apple is in the process of creating orders based on your request.

  • Completed:
    Orders have been created based on your approved Mass Order Upload template. You will receive an email notification.

  • Cancelled:
    Your Mass Order Upload request has been cancelled and is no longer being processed.

Invoices

Use the new Invoices feature to search, view or reprint duplicate invoices that are available in your account.

Check Out

Only Purchasers have the access to complete a purchase or submit and approve a Mass Order Upload template. To purchase items you've added to your basket, do the following:

  1. Click the icon in the top right-hand corner to review items in your basket.
  2. Click "Check Out".
  3. Select your deliver-to address.
  4. Select your Payment Type.
  5. Enter your PO reference, if applicable.
  6. Review your order information on the "Verify Your Order" page, ensure it is correct and place the order.
  7. The Order Summary page provides you with a summary of your order, including your Order Number. You can download a PDF copy of your Order Summary from this page. Apple will send you an Order Acknowledgement email when your order has been processed.
  8. To see your order status, select "Order Status" in the Homepage Menu. From here, you can review your orders, check the status of your orders, download a PDF copy of your invoice and track deliveries. You can also view a summary of the orders you've placed in the last eight months.

Order Status

When reviewing an order, you may see one of the below statuses. Here is an explanation of each status:

  • Order Received
    We have received your order.

  • Processing Order
    We have received your order and are processing it.

  • Replaced with New Product
    After placing your order, we introduced an upgrade to a product you wanted, so we have replaced the product with the upgraded version.

  • Under Review
    Your order is on hold while your payment is being processed.

  • Sent to Manufacturing
    We're building your system according to your custom specifications.

  • Action Required
    We need more information to complete your order. Please contact us to provide the required details.

  • Preparing Delivery
    We are preparing to send your order to you, and we will notify you by email when it has been sent. Unfortunately, at this point, you are not able to change or cancel your order.

  • Partially Sent
    Part of your order has left our warehouse. The rest of your order will be sent as soon as it's ready.

  • Sent
    We have sent your order to you. If you haven't received it yet, you can track your delivery from the Order Status page.

  • Electronically Delivered
    Your software download or activation key has been delivered. Check your confirmation email for more information about how to use your product.

  • Order Complete
    All the items in your order have been fulfilled. If you haven't received your order yet, you can track its status on the Order Status page.

  • Cancelled
    Your order has been cancelled. We invite you to place a new order on the Apple Store for Resellers.

Track Deliveries

You can view tracking information by signing in to the Apple Store and clicking "Order Status" from the Homepage Menu. If you've ordered multiple items, you will find links to the tracking information for each line item that has been sent.

Select the tracking number to view the status of your parcel. Tracking information may not be available immediately. Please note that some carriers may not provide tracking information.

Expedited Delivery

Expedited delivery is available to customers in the US and Canada, where supported. If expedited delivery is available for your order, the delivery method options will be displayed on the basket page and can be selected as desired. Additional charges will apply.

Request a Return

To request the return of a product online, you have two options:

  1. You can request a return by selecting the Request Returns link in the Homepage Menu.
  2. Complete the request form presented there with the required information and submit to Apple.

Alternatively, you can request a return when viewing a specific order via the Order Status

  1. Click the Order Status link in the Homepage Menu, enter your order number or PO number.
  2. Select the products you need to return and follow the steps.

You will receive an email confirmation of your submitted request and an RMA Report email when your request has been reviewed by Apple.

Return Request Status

When reviewing a return request status, you may see one of the below statuses. Here is an explanation of each status:

  • Credit Request Pending
    Your return request has been submitted and is being processed by Apple

  • Cancelled
    Your return request has been cancelled

  • Rejected
    Your return request was rejected because it was missing required information or does not meet Apple's return policy. The RMA Report email you receive will detail the specific reason(s) for the rejection.

  • Completed
    Your return request has been reviewed and processed by Apple. Please refer to your RMA Report email for further details

When reviewing an RMA (Return Material Authorisation), you may see one of the below status items. Here is an explanation of each status:

  • Open
    Your RMA has been created, but no product has been received by Apple against this return to date.

  • Cancelled
    Your RMA has been cancelled. If you still need to return a product to Apple, please submit a new request.

  • Partially Sent
    Some items on your RMA have been received by Apple. Other items on the RMA remain open.

  • Completed
    All items on your RMA have been received by Apple.